Introduction:
Considering the creative & dedication of our work, we do not typically issue refunds. up to you ultimate requirement we must here to solution & its solution. However, if you encounter billing discrepancies or are dissatisfied with our services, please reach out to our support team. We're more than willing to discuss alternative solutions and find a resolution that suits your needs. one day business we hardly to hate, we're committed to turning it around for you. Your satisfaction is always our priority.Our Thoughtful Cancellation & Refund Policy:
In our commitment to delivering the finest quality and client experience, we've crafted a considerate cancellation and refund policy that aligns with the intricate nature of our projects.Project Milestones and Understanding:
All projects undergo meticulous planning, with work organized into milestones. We initiate every project with a comprehensive discovery and analysis, accompanied by the creation of a scope of work document. This ensures mutual understanding, minimizing the potential for cancellations, reversals, or disputes.Data Collection and Usage:
- We collect your information when you interact with our website and services, ensuring it aligns with legal requirements. If you need to update more on your details, please inform us accordingly.
- This data refers to your website visit and is automatically collected through cookies. We employ this for tracking, enhancing content quality, and providing an optimal online experience. Google Analytics is used to collect visitor information, including geographical location, IP address, visit duration, page views, and navigation paths.
- These actions are undertaken to fulfill our contract commitments and provide the requested information, products, and services. It encompasses site administration, internal operations (like troubleshooting, data analysis, and research),offering similar goods or services, updating about service changes, and contacting you through email or phone for relevant information.
- These actions are carried out to enhance our website's presentation, enable interactive features, maintain site security, assess advertising effectiveness, and deliver relevant ads. Additionally, they help us comply with record-keeping obligations outlined in our data storage policy.
- We are committed to ensuring that your data is never shared with any third party or any of our clients, now or in the future.
Refund Considerations:
- Work Already Completed:
- As time and effort are invested in achieving each milestone and completing modules, refunds are not possible for work already accomplished.
- Mutual Project Termination:
- In the event of a project termination on a mutual basis, the client retains control of all completed work. Any payment for further development becomes void, and no refund for previous payments or deposits is applicable.
- Client-Approved Mock-Up Designs:
- Once the client approves mock-up designs, and we progress into the development phase, no payment will be refunded.
- Midway Milestone Phase:
- There are no partial refunds for projects midway through a milestone phase.
- Special Occasion Marketing Services:
- Cancellations are not entertained for services offered by our marketing team on special occasions. These are limited-time offers and cannot be canceled.
- Digital Marketing Packages:
- Digital marketing packages are not refundable, but clients may cancel with a written notice 30 days in advance.
- Abandoned or Dormant Projects:
- We do not offer refunds on deposits or payments for projects that are abandoned or remain dormant for after submit the project.
Contacting the Regulator:
We believe this policy ensures transparency and fairness, supporting a positive collaboration between Arham Techpro and our valued clients.
Bangladesh
